Shipping & Returns
Shipping & Returns
Everything you need to know about delivery, refunds and our satisfaction guarantee. We keep it simple and fair.
48h Production
Your gift is engraved and ready to ship within 48 hours of order confirmation.
Free Shipping
Free delivery in Luxembourg on all orders over €50. Flat rate €5 below that.
30-Day Guarantee
Not happy? We'll make it right. Full refund within 30 days, no questions asked.
Shipping Policy
Production Time
Every order is handcrafted in our Luxembourg workshop. Most orders are engraved and ready to ship within 48 hours of order confirmation. Need it faster? Contact us and we'll do our best.
Luxembourg Delivery
We ship via POST Luxembourg. Standard delivery takes 2-3 business days after dispatch. Free shipping on all orders over €50. A flat rate of €5 applies to orders below €50.
International Shipping
We ship internationally! For orders outside Luxembourg, contact us before ordering and we'll provide a custom shipping quote within 24 hours.
Tracking
You'll receive a tracking number by email as soon as your order ships so you can follow it every step of the way.
Returns & Refunds
Our promise: Your satisfaction is everything to us. We stand behind every piece we create and will always work with you to make things right.
Custom & Personalized Items
Because every item is uniquely made for you, we cannot accept returns on personalized products that are not damaged or defective. We encourage you to double-check all names, dates and spelling before placing your order. Use our Live Preview tool to see exactly how your design will look before ordering.
30-Day Money-Back Guarantee
If you're not completely satisfied with your order for any reason, we offer a full refund within 30 days of purchase. No questions asked. Your happiness is our priority.
Damaged or Incorrect Items
If your item arrives damaged in transit or contains an engraving error that was our mistake, we will replace or refund it immediately at no cost to you.
If Something Goes Wrong
Contact Us Within 7 Days
Email us at info@letzengrave.com or use our contact form within 7 days of receiving your order.
Send Your Order Number & Photo
Include your order number and a clear photo showing the issue. This helps us understand exactly what happened and resolve it as fast as possible.
We Fix It — Fast
We'll respond within 24 hours with a solution. Depending on the situation we'll offer a replacement, a remake or a full refund. We won't leave you hanging.
Still Have Questions?
We're here Mon-Fri 9:00-17:00 and always reply within 24 hours.